![]() Believe us, no one wants to scroll down through countless emails or take endless phone calls when you can say everything you need via instant messaging. So far, Twitter and text messages have taught us how to be concise and say more with fewer words. However, WhatsApp proved us wrong when they implemented end-to-end encryption for every message sent. We believed that the public one wasn't recommended for businesses for a long time due to viruses and cyberattacks. Keep in mind that you can use two instant messaging types: private and public. For instance, instead of applying traditional forms of communication, such as costly telephone systems, or customer support staff, you can simply resort to services such as Slack. The cost of utilizing instant messaging for business is probably one of the biggest advantages. Therefore, better productivity is implied and doesn't require training. Since many people are accustomed to texting, their ability to successfully use instant messaging comes naturally. After all, this form of communication came from a simple SMS we used 20 years ago. Of course, if you have a smartphone, then you are probably familiar with instant messaging apps. By the end of 2019, we had nearly 2.8 billion smartphone owners worldwide. If you are informed about the latest technologies and recognize the potential of instant messaging software, check out how they can improve your company's workflow. If you are one of those people who believe that instant messaging is a waste of time reserved for Twitter and Facebook addicts, think again. Why use business instant messaging software? Whether you use email or instant chat, you still need to be informative, polite, and concise. The main aspects of good communication haven't changed - they are still there. And currently, 43% of Fortune 100 companies are using this online tool as a communication platform. According to the latest estimates, 32% of employees named Slack as one of the best tools that improved their productivity. Mail can also be slow and less productive. While other employees may struggle to write formal emails, with instant messaging, you can speak freely. Coworkers can communicate seamlessly and quickly, with just a couple of clicks. Just as the name implies, instant messaging tools deliver messages instantly. ![]() Due to the variety of features it offers, instant messaging is excellent for teamwork as many apps have integrated calendars that allow you to set up a meeting while at the same time doing something else. Instant messaging isn't the most suitable way to conduct a formal conversation, but it might be ideal for internal communication among colleagues. According to some estimates, an average employee receives 122 emails per day only 38% of them contain important information. People waste too much time sending and reading emails. Not only is it overly formal and old-fashioned, but it's also quite unproductive. However, using an email as a default communication tool might not be an ideal option. While email isn't usually used for a casual chat or quick questions, it's a good choice when it comes to:Įmail leaves a "paper" trail you can locate instantly or archive if necessary. When should we use email?Įmail provides a certain level of formality instant messaging doesn't, which can either be good or bad. Regardless of how many new communication tools we are introduced to every month, email is here to stay. For that matter, it's safe to say that the email isn't going anywhere.įrom employees working across various industries to teenagers, every generation has sent and used email. Also, providing written records of communication and sharing files is particularly important in a business setting. Since there are more than 2.9 billion email users worldwide, its appeal spans from professional to personal. Let's compare and find differences between email vs. We can say that instant messaging and email are the two most popular ways to stay connected. On the other hand, email has been much longer in use and represents one of the pillars of business communication. ![]() Luckily, instant messaging is one way to always be up to date, and almost every company around the world uses these types of apps. Naturally, we're all busy people and don't always have time to respond to emails. Communication is essential for a productive business.
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